These terms and conditions were last updated on the 22nd of May 2018.
We are TVPlayer Limited (a company registered in England and Wales under company number 08284946 with its address at 30 Haymarket, 3rd Floor, London SW1Y 4EX) and that's who we mean when we refer to "we", "us" or "our" in these "terms and conditions". We are an online content service provider operating in the United Kingdom (including the Channel Islands) and we offer you access to live television channel streams and on-demand content using either web-browser or application software, known as "TVPlayer".
By browsing www.tvplayer.com (our "website"), accessing, signing up to or otherwise using TVPlayer (which we just refer to as "using"), you agree to be bound by these terms and conditions which form a legal "agreement" between us and you, the user of our website or any service we provide (including TVPlayer) ("you"), on the date which you start using it - so please take time to read and understand them. If you do not agree to be bound by these terms and conditions, you should not use our website or TVPlayer (as applicable).
We offer two versions of TVPlayer: TVPlayer Basic (without subscription) and TVPlayer Plus (with subscription). You can also add on certain optional channels or features to TVPlayer by way of TVPlayer Packs (additional subscription fee) or access additional TVPlayer Events (one-off payment per event). These are summarised below:
Contains advertising additional to that contained within usual channel programming
No need to watch ads to access the content (although some channels may contain advertising as part of their usual channel programming)
|Premium||✗||Premium||The channels available will depend on the subscription package you choose|
|TVPlayer Packs||Additional subscription packs, consisting of channels or additional features that can be added to either TVPlayer Basic or TVPlayer Plus. The additional channels or features available will be dependent on whether you are using TVPlayer Basic or to which TVPlayer Plus plan you have subscribed.|
|TVPlayer Events||Additional one-off events, such as live sporting events, can be purchased additionally to either TVPlayer Basic or TVPlayer Plus.|
You will also find an up to date list of the TVPlayer channels and features as well as more detail on TVPlayer Packs and TVPlayer Events on our website.
There is no cost to access TVPlayer Basic.
The fee payable by you for TVPlayer Plus, TVPlayer Packs and TVPlayer Events (each a "TVPlayer service") is as set out on our website, as we update it from time to time and depends on the package of content and features you select and whether you choose to pay immediately, or pay for a monthly or annual subscription.
Our prices include VAT and any other applicable sales tax.
You will find the details of your current subscription package including the available channels, together with your current subscription fee and the end date of any free trial period, by visiting our website and logging in to your 'Account' section.
How it works
Unless we tell you otherwise as part of the sign up process
Availability and access
Provided you are otherwise acting in accordance with these terms and conditions
|TVPlayer Plus||TVPlayer Packs||TVPlayer Events|
|Monthly subscription fee||A subscription fee payable for the month you sign up and then each month after that until you cancel||
You will continue to have access to TVPlayer Plus month after month, provided you have paid the subscription fee in advance for that month
You will continue to have access to TVPlayer Packs month after month, provided you have paid the subscription fee in advance for that month
|Annual subscription fee||A subscription fee is payable when you sign up and then each year after that until you cancel||
You will continue to have access to TVPlayer Plus year after year, provided you have paid the subscription fee in advance for that year
You will continue to have access to TVPlayer Packs year after year, provided you have paid the subscription fee in advance for that year
|One-off payment||A one-off fee is payable when you sign up||
You will have access to TVPlayer Events during the event, provided you have paid the one-off fee in advance for that event
Your payment card will usually be debited on the day you sign up, unless we tell you otherwise (for example, if you sign up to TVPlayer Plus as part of a free trial offer, payment is usually taken at the end of the free trial period) and you will get access to your TVPlayer service straight away. Where you subscribe to TVPlayer Plus or TVPlayer Packs as part of a free trial offer, a payment will be authorised by your bank (which may be done by the payment and refund of a small verification fee). You should be aware that this may affect your available balance or credit limit.
When you sign up to any TVPlayer service via the website, the fee(s) will be processed by our third party payment provider. For monthly subscription fees, this will usually on the same date each month but sometimes this may vary. For payments via apps, please check the terms of the relevant payment service provider.
If the relevant payment service provider is unable to process payment, you won’t be able to use/access the part of the TVPlayer service(s) to which the failed payment relates, although when you sign up via the website an account may still be created and any free parts of TVPlayer will be accessible.
We may increase our fees at any time. When we do so, we will let you know by contacting you as set out in How will we contact you? or by updating the relevant pages of the website. For any material change in any subscription fee, we will aim to give you at least thirty days' notice. Reasons for increasing the subscription fee may include adding more subscription content or other costs associated with providing TVPlayer Plus or any TVPlayer pack. As we provide these services to you on an ongoing basis, then there may be other reasons to increase the subscription fees which we can't yet foresee. Any increase in the subscription fee will not apply to the current period (i.e. month or year) of your subscription. If you do not agree to a fee increase, you can cancel your subscription before your next applicable period is due to start – details of how to do this are set out in Cancelling your subscription to TVPlayer Plus.
We use our best efforts to ensure that the price we tell you is correct. Where, in spite of this, prices are obviously displayed in error, or you could reasonably be expected to know such prices are mis-priced, we reserve the right to refuse or cancel your subscription provided that we refund any mis-priced sums paid by you.
If we offer any promotions or special offers at any time, there may be certain special terms and conditions that apply to that promotion or special offer, and if so we will display those special terms and conditions alongside the details of the promotion or special offer. These terms and conditions will continue to apply to the promotion or special offer, in addition to the special terms (if any).
Your subscription to TVPlayer Plus or certain TVPlayer Packs may start with a free trial. The free trial period is usually fourteen days or as otherwise specified during sign up.
We may limit eligibility to prevent free trial abuse and eligibility for any free trial period is determined by us in our sole discretion. Not all content will be accessible during the free trial period but the free trial period may be ended, to commence the full subscription, at any time.
We will charge your payment method for your monthly or annual membership fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. To view your current subscription fee and the end date of any free trial period:
There is no long term commitment to any TVPlayer service. You can cancel at any time as set out below. This is in addition to your Your statutory right to cancel.
Where to go to cancel?
When can you cancel?
|TVPlayer Plus or TVPlayer Packs||TVPlayer Events|
|Monthly subscription||Annual subscription|
|Sign up method for TVPlayer services||Website||Visit the 'Account' section on our website||At any time before your next month is due to start. You will still have access to TVPlayer Plus or TVPlayer Packs for the duration of that month but the agreement between you and us in respect of the cancelled TVPlayer service will not automatically continue the following month||At any time before the end of the then current year. You will still have access to TVPlayer Plus or TVPlayer Packs for the duration of that year but the agreement between you and us in respect of the cancelled TVPlayer service will not automatically continue the following year||These events are, by their nature, one-off events and so may not be cancelled by you. This does not affect your statutory rights|
|Samsung TV, Xbox, Microsoft Surface, Humax, Freesat or EE TV||Either the device or service provider or if you were directed to from one of these devices visit the 'Account' section on our website|
|App (Apple, Amazon, Android or Roku device)||
Visit the relevant app store’s account or subscription section and follow the cancellation instructions.
NB. Some app stores may require you to unsubscribe or cancel at least 24 hours ahead of the continuation date.
By its nature, the content on TVPlayer will change regularly – at any given time we may add new channels and programmes and others may be removed. Hopefully these will be changes to your liking but we can't promise this will always be the case for everyone. Keep checking the website for details of what's available.
From time to time, we may change the way in which we provide access to TVPlayer and this might mean that we need to make changes to these terms and conditions. It won't always be practical to give you advance notice of this, so you should check the website regularly as we will post any updates to these terms and conditions on the website and those updates will be binding on you for as long as you continue to use TVPlayer or our website.
For subscribers to TVPlayer Plus or TVPlayer Packs, we won't make changes that materially disadvantage you during the month or year (as applicable) for which you have already paid a subscription fee unless it is beyond our control, for example on the instruction of our content providers, legal or regulatory reasons.
As we provide the TVPlayer services to you on an ongoing basis, there may be other reasons to change the service or these terms and conditions we can't yet foresee. You acknowledge that we are bound by certain terms and conditions issued by our content providers in connection with our distribution of all TVPlayer services and they may be amended from time to time – this might mean we have to modify the service we provide to you. We may also be unable to make certain content available via TVPlayer Plus or TVPlayer Packs on certain devices or with certain functionality. We will notify you of any material changes in our ability to provide your access to TVPlayer services or any material changes to our terms and conditions. We aim to give you at least thirty days' notice using the method set out in How will we contact you? If you do not agree with the changes we have made, you can cancel your subscription as described above in Cancelling your subscription to TVPlayer Plus. Your continued use of TVPlayer Plus after we have given you notice of such changes will be taken as your acceptance of the changes made.
If we need to contact you, we will usually do this electronically, using the email address you provided at sign up or via the website. We will send emails where we need to notify you of changes to TVPlayer so please make sure you have provided accurate contact details and let us know if your email address changes.
TVPlayer and our website is provided to you "as is" and we don't make any assurances that either of them will be provided uninterrupted, secure or error free – as such we don't provide any technical support in respect of TVPlayer. However, you will find information and answers to common questions here which we hope is useful.
If you cannot access the content you have paid for as part of your TVPlayer service, other than for reasons within your control like insufficient broadband speed or a faulty device, please report any suspected faults here as soon as possible of becoming aware of the issue and we will endeavour to acknowledge your issue within two working days and, where we can, resolve the problem as soon as possible. However if the fault relates to the device, connectivity, or platform outside of our control, please contact your relevant service provider. We will provide a refund of all or part of your subscription fee for the relevant amount where we detect a fault that is within our control.
You must be at least thirteen years of age to use our website or access TVPlayer. If you are under sixteen, you must ask your parent or a guardian before you:
You must be eighteen years of age or over to subscribe to TVPlayer Plus, TVPlayer Packs or access TVPlayer Events.
Simply go to our website or download our TVPlayer app via any of our supported devices and follow the on screen prompts. Please read the rest of these terms and conditions before you sign up.
If you subscribe to any TVPlayer service, you are only authorised to access the content and services for which you have paid the appropriate fee.
You need a TV Licence to watch or record live TV programmes on any channel,including BBC programmes when you’re in the UK, the Channel Islands or the Isle of Man and it doesn't matter which of your devices you use to access TVPlayer in order to watch or record those TV programmes. By using TVPlayer in accordance with these terms and conditions you are confirming that you have a valid TV Licence – more information on TV licensing can be found here.
You acknowledge that all the content we provide you with access to, whether on TVPlayer (including any TVPlayer service), the website or any app, and including television programmes, advertising, our brand or the brands of our content providers (the "content") is owned by or licensed to us and your rights to such content shall be limited to accessing such content, on a streaming only basis, for personal, non-commercial, use and in accordance with these terms and conditions.
Examples of things you do not have permission to do (or do not have permission to allow any other person to use your access to TVPlayer to do) include:
You may only access the content in the UK (including the Channel Islands and the Isle of Man). This does not affect your legal rights in the section headed Using TVPlayer abroad provided that when accessing and using the content according to that section, you shall comply with all applicable laws and regulations in the country from which you access the content. You must also follow our reasonable instructions and requirements in relation to how you use TVPlayer and the content.
You are responsible for ensuring that you have and maintain all the hardware and software necessary to access TVPlayer via your chosen method of delivery. You will need also access to the internet via a broadband connection or a 3G or 4G mobile network to stream the content. We recommend a minimum of 1 Mbps to stream content via broadband and remind you that your streaming rates depend on the network load in the home and the number of users using the broadband connection at the same time. For streaming the content via a 3G or 4G mobile network, you will need a connection speed of at least 1 Mbps and this may increase to around 2.5 Mbps depending on the type of content you are accessing and the device you are using.
You will be responsible for the payment of all charges from your broadband and/or mobile network provider(s). You are reminded that streaming audio-visual content can use up a lot of data so you will need to check that your data allowance is adequate for your use of TVPlayer via a mobile network.
You acknowledge that the display of the content may vary between devices and this may vary between the free TVPlayer and TVPlayer Plus, and even between the versions of TVPlayer Plus. Also, the streaming software used to deliver the content may require third party software and that may be subject to third party licences.
A full list of devices (meaning those devices through which you access TVPlayer) can be found here. We continually review the technology used to deliver TVPlayer and the content and this may mean that we stop supporting certain devices and/or operating systems. It is your responsibility to ensure that you have a compatible device required to access TVPlayer.
Similarly, device manufacturers make updates to their devices which may not always be compatible with TVPlayer. This is something which we have no control over. For security reasons, for example where certain device operating systems have been removed or tampered with or a platform requires device limitation for security reasons outside of our control, it is possible that certain content may not be accessible. This is for the protection of our licensors.
You can register up to four compatible devices at a time on your account (device limits vary according to your subscription package). You can swap your registered devices from time to time by visiting the 'Account' section online, but you may only swap your registered devices once in each month.
TVPlayer Plus users can access two concurrent streams of content, per account, at any one time. TVPlayer Basic users are limited to only one stream of content, per account, at any one time.
You are responsible for keeping your subscription password secure and confidential. You may reset your password at any time by clicking on the ‘Forgotten password’ link via the login section of the website or app. Should you become aware that another person knows your password you should notify us and change it immediately. Remember, your use of TVPlayer is personal to you.
If you pay for access to content via any TVPlayer service (i.e. excluding any features-only TVPlayer pack) and temporarily travel to a country within the EU, you will be entitled to access that content whilst you are there. In order to comply with our legal obligations, we will need to verify that you live in the United Kingdom upon registration, when your subscription renews or if we have reasonable doubts about your usual place of residence during the period in which you pay for any relevant TVPlayer service.
If you would like to close your TVPlayer account and permanently delete your information, please email us at email@example.com.
We can end your access to any TVPlayer service immediately at any time, on notice and without refunding the applicable fee (e.g. current month's subscription fee) if:
We can also end your access to a TVPlayer service immediately at any time, giving you as much notice as possible if we’re forced to do so for technical or operational reasons beyond our control.
If we terminate your agreement with us in these circumstances after you have paid a fee to access any TVPlayer service, we will refund the proportion of your fee relating to the period you’ve paid for but for which you have not received access to the TVPlayer service.
You have a statutory right to change your mind and withdraw from your purchase of any TVPlayer services at any time up to fourteen days from the day you enter into your agreement with us - this will usually be the day you make your payment to us. This fourteen day period is called the “cooling off period”.
HOWEVER, when you purchase any digital content from us (as part of including any subscription to TVPlayer Plus, TVPlayer Packs or TVPlayer Events), if you start to stream any digital content during the cooling off period and agreed at that point that you would lose the right to cancel, you will immediately lose your statutory right to withdraw from your agreement with us (although remember that you can still cancel your subscription to TVPlayer Plus and TVPlayer Packs as described in the Cancelling your TVPlayer services section above).
If you have not streamed any digital content in the cooling off period, we will give you a full refund of any fee you have paid.
If you want to withdraw from your purchase during the cooling off period then please let us know by: (i) using the model cancellation form which can be found here; or (ii) visiting sending an email to firstname.lastname@example.org.
If you are entitled to a refund, we will refund you within fourteen days of your cancellation, using the same means of payment as you used for the initial payment.
You agree to indemnify us our agents and our associated companies, as well as our partners, licensors and suppliers, from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any claims brought by third parties arising from a breach of these terms and conditions.
Nothing in these terms and conditions excludes our liability to you for:
TVPlayer may contain links to other independent websites which are not provided by us. You acknowledge that these other websites are independent from us and we make no representations or warranties as to the legitimacy, accuracy or quality of such websites, and we do not accept any responsibility for their content, safety, practices or privacy policies.
We make no guarantee that our website, TVPlayer or its content will be provided uninterrupted or error free. We reserve the right to change suspend or withdraw the whole or any part of the website or the free version of TVPlayer at any time without notice and without incurring any liability to you.
If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these terms and conditions, but we are not responsible for any loss or damage that is not foreseeable.
If digital content that we have supplied to you damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either fix your device or reimburse you. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system and/or operating requirements advised by us.
TVPlayer is provided for general information and entertainment purposes only. It does not offer information or advice on which you may rely. Although we make reasonable efforts to update the information provided via the subscription, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
TVPlayer is for domestic and private use. If you use TVPlayer for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not guarantee that TVPlayer Plus will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access TVPlayer Plus and should use your own virus protection software.
If our performance of these terms and conditions is prevented or delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of occurrence. Provided we do this we will not be liable for prevention or delays caused by the event but, if there is a risk of substantial prevention or delay and you have purchased a TVPlayer service which you have not received, you may contact us to end our agreement with you and receive a refund.
If any part of these terms and conditions are found unlawful or unenforceable, they will be treated as deleted. However, this will only apply to those specific terms and the rest of these terms and conditions will continue to apply to you.
This agreement between you and us is personal to you and no third party is entitled to benefit from it.
We are free to transfer our rights and obligations under these terms and conditions to any company or person. You must not transfer any of your rights or obligations to anyone else.
These terms and conditions are governed by English law and any legal proceedings must be brought in the English courts. However, if you are: (i) resident in Scotland then legal proceedings may be brought in either the Scottish or the English courts; or (ii) resident in Northern Ireland, then legal proceedings may be brought in either the Northern Irish or the English courts.